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	<title>Cooksey Connects &#187; Customer Service</title>
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	<link>http://cookseyconnects.com</link>
	<description>Scott works with financial executives who want to create profitable and lasting relationships with clients.</description>
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		<title>Why Customers are More Than Just Sales- A Lesson Learned</title>
		<link>http://cookseyconnects.com/why-customers-are-more-than-just-sales/</link>
		<comments>http://cookseyconnects.com/why-customers-are-more-than-just-sales/#comments</comments>
		<pubDate>Mon, 17 Oct 2011 13:30:20 +0000</pubDate>
		<dc:creator>Scott Cooksey</dc:creator>
				<category><![CDATA[Career]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Guest Blog]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://cookseyconnects.com/?p=743</guid>
		<description><![CDATA[Guest Post by: Jerry D. Sevier, Founder ExamShout Mobile Certification Study Solutions A division of Gensev, Inc. Customers are more than just a figure in your sales log. Many companies have learned that they are an incredible resource for information. They can tell you when you aren’t doing the right thing or validate you are, in fact, [...]]]></description>
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		<slash:comments>20</slash:comments>
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		<title>Your People are Disconnected and Your Customer Service Stinks</title>
		<link>http://cookseyconnects.com/your-people-are-disconnected-and-your-customer-service-stinks/</link>
		<comments>http://cookseyconnects.com/your-people-are-disconnected-and-your-customer-service-stinks/#comments</comments>
		<pubDate>Tue, 14 Jun 2011 12:00:06 +0000</pubDate>
		<dc:creator>Scott Cooksey</dc:creator>
				<category><![CDATA[Career]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Personal Performance]]></category>

		<guid isPermaLink="false">http://cookseyconnects.com/?p=531</guid>
		<description><![CDATA[Recently, I had the opportunity to lead a staff development training day at a major university&#8217;s school of dentistry.  There were approximately 60 people in attendance, most of whom worked in some type of support role either at the school, within a private dental practice, or both. Realizing this training was being held on both [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Business Relationships Begin With First Class Service</title>
		<link>http://cookseyconnects.com/customer-service-is-always-in/</link>
		<comments>http://cookseyconnects.com/customer-service-is-always-in/#comments</comments>
		<pubDate>Wed, 30 Mar 2011 15:09:44 +0000</pubDate>
		<dc:creator>Scott Cooksey</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[From The Road]]></category>
		<category><![CDATA[Thank You]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://cookseyconnects.com/?p=490</guid>
		<description><![CDATA[As I found Seat 18A aboard a Continental Express flight from Houston&#8217;s Bush Intercontinental Airport to the Midland/Odessa airport, I settled into my routine.  Sony noise-cancelling headphones? Check.  Kindle stowed in seat pocket for takeoff? Check. Carry-on bag neatly stowed in overhead bin? Check. Admittedly, I don&#8217;t pay much attention to the goings-on of other [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Why Should THEY Buy When It&#8217;s All About YOU?</title>
		<link>http://cookseyconnects.com/why-should-they-buy-when-its-all-about-you/</link>
		<comments>http://cookseyconnects.com/why-should-they-buy-when-its-all-about-you/#comments</comments>
		<pubDate>Tue, 07 Dec 2010 13:00:49 +0000</pubDate>
		<dc:creator>Scott Cooksey</dc:creator>
				<category><![CDATA[Career]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Personal Performance]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://cookseyconnects.com/?p=483</guid>
		<description><![CDATA[Consistently, when people ask me “how can I get people to see me as a leader?”, I ask them a simple question. “Why should they?”  If the answer suggests it has something to do with their own benefit, suggest they consider their teammates’ points of view. If you are like most leaders, undoubtedly you are [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Quiet Confidence and the USMC</title>
		<link>http://cookseyconnects.com/quiet-confidence-and-the-usmc/</link>
		<comments>http://cookseyconnects.com/quiet-confidence-and-the-usmc/#comments</comments>
		<pubDate>Tue, 24 Feb 2009 20:36:00 +0000</pubDate>
		<dc:creator>dscooksey</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Just Because]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[military]]></category>
		<category><![CDATA[USMC]]></category>

		<guid isPermaLink="false">http://cookseyconnects.net/index.php/quiet-confidence-and-the-usmc/</guid>
		<description><![CDATA[Of all of the urban myths that float about on the Internet, this one seemed worthy of re-posting. There&#8217;s no way to verify it&#8217;s authenticity. In addition to communicating with the local Air Traffic Control facility, all aircraft in the Persian Gulf AOR are required to give the Iranian Air Defense Radar (military) a ten [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Failure of Process over Service</title>
		<link>http://cookseyconnects.com/the-failure-of-process-over-service/</link>
		<comments>http://cookseyconnects.com/the-failure-of-process-over-service/#comments</comments>
		<pubDate>Thu, 06 Nov 2008 22:19:00 +0000</pubDate>
		<dc:creator>dscooksey</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[panera]]></category>
		<category><![CDATA[train your people]]></category>

		<guid isPermaLink="false">http://cookseyconnects.net/index.php/the-failure-of-process-over-service/</guid>
		<description><![CDATA[Let me begin by saying, when it comes to Internet access: I&#8217;m CHEAP. To be honest, I haven&#8217;t directly paid for it in at least three years (except for a few times when I was stranded at O&#8217;Hare International Airport in Chicago- read the post here). I&#8217;m using the term &#8220;directly&#8221; to mean I haven&#8217;t [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Thank You, Judy McClure!</title>
		<link>http://cookseyconnects.com/thank-you-judy-mcclure/</link>
		<comments>http://cookseyconnects.com/thank-you-judy-mcclure/#comments</comments>
		<pubDate>Mon, 10 Mar 2008 04:15:00 +0000</pubDate>
		<dc:creator>dscooksey</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Thank You]]></category>
		<category><![CDATA[airlines]]></category>

		<guid isPermaLink="false">http://cookseyconnects.net/index.php/thank-you-judy-mcclure/</guid>
		<description><![CDATA[Lately, I&#8217;ve done my share of travel, speaking in high schools for Monster.com&#8217;s Making It Count Programs. In a typical month, I may find myself boarding as many as 12-15 planes &#8211; each one with it&#8217;s own flight crew &#8211; Each flight crew, it&#8217;s own personality. Last week, I boarded a flight from Tulsa, OK [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Customer Service is Out Of Style In Chicago</title>
		<link>http://cookseyconnects.com/customer-service-is-out-of-style-in-chicago/</link>
		<comments>http://cookseyconnects.com/customer-service-is-out-of-style-in-chicago/#comments</comments>
		<pubDate>Wed, 23 Jan 2008 23:58:00 +0000</pubDate>
		<dc:creator>dscooksey</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://cookseyconnects.net/index.php/customer-service-is-out-of-style-in-chicago/</guid>
		<description><![CDATA[This week&#8217;s travel grind is continues to prove challenging. I learned of a mis-scheduled speech 90 minutes before heading to the airport yesterday (read: I spent the night in Houston, TX last night because it was cheaper than re-booking my flight to Cincinnati), ran into some issues with the credit card I use for travel [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Boarding Rules at Southwest Airlines</title>
		<link>http://cookseyconnects.com/new-boarding-rules-at-southwest-airlines/</link>
		<comments>http://cookseyconnects.com/new-boarding-rules-at-southwest-airlines/#comments</comments>
		<pubDate>Sun, 18 Nov 2007 19:08:00 +0000</pubDate>
		<dc:creator>dscooksey</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://cookseyconnects.net/index.php/new-boarding-rules-at-southwest-airlines/</guid>
		<description><![CDATA[Southwest Airlines is known for its whimsical, no-frills approach. As far as I know, it’s the only airline that mails out birthday cards (I get one every year), sends free drink (read: beer, wine, liquor) coupons to frequent flyers, and operates what may be the industry’s simplest free-ticket program (8 round-trips and you’re done….They don’t [...]]]></description>
		<wfw:commentRss>http://cookseyconnects.com/new-boarding-rules-at-southwest-airlines/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Literal Instruction</title>
		<link>http://cookseyconnects.com/literal-instruction/</link>
		<comments>http://cookseyconnects.com/literal-instruction/#comments</comments>
		<pubDate>Fri, 02 Nov 2007 21:33:00 +0000</pubDate>
		<dc:creator>dscooksey</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Just Because]]></category>
		<category><![CDATA[failure]]></category>
		<category><![CDATA[funny]]></category>

		<guid isPermaLink="false">http://cookseyconnects.net/index.php/literal-instruction/</guid>
		<description><![CDATA[As many of us have experienced, a &#8216;going away&#8217; party was held recently at an office near Little Rock, Arkansas. One of the supervisors called a Wal-Mart and ordered the cake. He told them to write: &#8216;Best Wishes Suzanne&#8217; and underneath that write &#8216;We will miss you&#8217;. As the picture shows, it didn&#8217;t quite turn [...]]]></description>
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